British Airways has been forced to cancel scores of tickets after the airline sold them with the “incorrect fare”.
Thousands of passengers were told that bookings they had made to Tel Aviv and Dubai through third-party travel agents at extremely low prices would not be honoured, the BBC reported.
BA has apologised and said it is fully refunding the tickets that were booked.
But customers were left furious after learning that their tickets would not be valid to fly.
We expect Honesty & Service
Not accepting £100 voucher that expires in a month! #mad
Passengers who purchased a BA ticket between 5.45pm on June 11 and 11am on June 12 were affected, according to one travel agent Travel Up.
Many vented their frustration online after discovering their tickets – typically priced between £200 and £300 – had been cancelled.
Noa Bodner reported on Twitter booking a trip for her and her toddler priced at £260, which was scrapped.
In a series of tweets Ms Bodner said she felt “scammed” by the airline as she discovered that the same flights would cost £522.
Travel Up chief Ali Shah told the BBC he believes five agencies sold tickets through the airline’s error.
He said flights normally costing more than £200 were advertised for £1 plus airport taxes, which can be several hundred pounds.
Travel Up customer Ash Dubbay, from London, said he booked a return flight to Tel Aviv for £195 but now has to pay around £1,000.
“I’m very disappointed and let down by British Airways,” he said.
Travel Up apologised to its customers on Twitter following the glitch.
In a statement the travel agent said: “This is affecting all customers who purchased a British Airways ticket to selected destinations mainly Middle Eastern destinations such as Tel Aviv, Beirut and Dubai that were purchased on the June 11 from 5.45pm to the June 12 at 11am regardless of the travel agency.”
A spokeswoman for BA said: “We’ve contacted the small number of travel agents who were able to access the incorrect fare for the short period it was available to advise them and apologise.
“We are fully refunding the tickets that were booked.”