Tensions are rising at Brussels Airlines after the dismissal of three senior flight attendants who refused to operate a flight from Brussels to Accra, Ghana, last Friday due to reports of possible bedbugs or fleas onboard. Both French- and Dutch-speaking unions (BBTK/SETCA and ACV Puls/CNE) have condemned the move as abusive and dangerous, warning of potential industrial action in the coming days.

The incident began when cleaning staff reported signs of pests on an Airbus A330-300. Although the airline carried out an inspection and declared it a false alarm, several crew members remained unconvinced. Of the five who raised concerns, two eventually agreed to fly, while three invoked their “unfit to fly” right—a European aviation rule allowing crew to withdraw from duty if they feel physically or psychologically unfit, including for safety concerns.

Instead of accepting their decision, the airline summoned the three attendants on Monday and dismissed them for gross misconduct, accusing them of “flagrantly breaching procedures” and causing operational and financial damage. The employees — with 20, 27 and 30 years of service — reportedly expected only a reprimand. One of them even suffered a fainting spell during the meeting.

Union representatives described the dismissals as “grossly disproportionate” and said they set a dangerous precedent, undermining crew safety rights and creating “an atmosphere of fear” within the company.

“Crew who feel unsafe or unfit may now be pressured to fly regardless of their condition, which jeopardises passenger safety,” warned Jeroen Van Ranst (ACV Puls).

Talks between unions and management on Tuesday failed to reach a resolution, with the airline standing by its decision. While no strike notice has yet been filed, unions are consulting staff and considering protest actions, possibly coinciding with the upcoming autumn holiday travel period.

According to several employees, morale at Brussels Airlines has been deteriorating for months amid claims of management pressure, an ageing long-haul fleet, and increasing cancellations. One crew member summed up the mood:

“We’re tired of being harassed and threatened. The company has become toxic.”

The unions are calling for the reinstatement of the three attendants and a signal from management to restore trust. For now, the ball is in the company’s court.

Aviation24.be contacted Brussels Airlines to get their reaction. Spokesperson Joëlle Neeb stated that:

– Last Friday, a report was made by our cleaning company regarding the possible presence of pests, but upon verification, it turned out to be a false alarm. Our cleaning staff are trained to be vigilant in this type of situation.
– Three people were dismissed after blatantly violating certain procedures, causing harm to the company. We will not provide further details on this matter.

Source: Aviation24.be