By Martin Banks

A major airline is doing its bit to help people with special needs cope with the often frantic environment of a modern airport.

For many passengers, moving through an airport is something that has become familiar and, in the main, is usually straightforward.

But the added strain imposed by often intense security demands has made, for many, the pleasure of air travel that bit more stressful.

There are others, though, who may get particularly anxious with the mere prospect of airports and air travel.

These include people with autism, along with their families and escorts.

In an effort to help people who may get particularly stressed at an airport, Emirates has now launched what is calls its “Travel Rehearsal” programme.

This is a brand new initiative, launched in collaboration with Brussels Airport and Centrum kLIM.

The aim  is to familiarise individuals that have accessible travel requirements with airport and aircraft procedures, ahead of travel.

For the launch, five children with autism, along with their families and escorts, were hosted for the day on a full walkthrough of the airport, from check-in and immigration, security, duty free shopping and through to the gate.

The session then followed the arrival process, visiting baggage claim and customs.

The airline says that it is important to understand that airports are “complex and dynamic environments” and hope  that, with the programme, it is “delivering on its commitment to make air travel more accessible and inclusive.”

It was launched at a special event at Brussels airport, which took place on World Autism Day.

The airline is rolling out local iterations of the scheme in over 20 cities on its network with more planned in the coming months.

Jean-Pierre Martin, Emirates’ Country Manager in Belgium, said: “As the world’s first AutismCertified Airline, we are committed to breaking down invisible barriers that may prevent neurodiverse passengers from exploring the world.

“This global programme brings together key stakeholders from across the journey with a common vision – empowering participants with confidence and independence.”

 He thanked Brussels Airport and Centrum kLIM for “pioneering this event with us.”

Further comment at the Brussels launch came from Chantal Polansky from the Centrum kLIM, who said: “At Centrum kLIM, we see every day how important predictability and preparation are for children and young people with autism. An airport can be overwhelming, with many new and unpredictable stimuli.

“This Travel Rehearsal gives them the opportunity to experience the full journey in a safe and supported way. It reduces anxiety, builds confidence and makes real travel more accessible.

“Thanks to initiatives like this, many families who would otherwise avoid flying now feel confident enough to take that step. We truly appreciate this collaboration and the opportunity to be part of such a meaningful initiative.”

Sylvie Van den Eynde, Chief Passenger Officer Brussels Airport, said: “We want every traveller to feel comfortable when they pass through our airport. That also means giving extra time and support to passengers who need it.

“Through initiatives like this travel rehearsal and our participation in the Sunflower programme, including the use of the sunflower lanyard, we ensure that passengers with invisible disabilities are recognised and respectfully assisted by our airport staff. Inclusive travel is not an exception for us. It’s an integral part of how we welcome people at the airport.”

• Photo credit: Emirates Airline – Travel Rehearsal Programme @ Brussels Airport